Resources and Forms
This Communications Guide serves as a useful resource for communicating with Ventus. Please refer to the chart below as a quick reference tool.
Jump to Additional Forms
Jump to All Addresses (Lockbox, Billing, and Physical)
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How do I …? |
Customer Action | |
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Coverage verification |
Email the completed Site Qualification Form to orders@ventusgns.com |
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Order new wireless equipment/service |
Email the completed Wireless Order Form to orders@ventusgns.com |
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Order new fixed line equipment/service (Broadband, DIA, etc.) |
Email the completed Fixed Line Order Form to orders@ventusgns.com |
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Order ancillary equipment (antennas, power supplies, etc.) |
Send an email with the request to orders@ventusgns.com. Please include complete shipping information: company name, address, contact name, and phone number. |
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Increase or decrease data plan |
Email the completed Plan Change Form to orders@ventusgns.com |
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Make moves, changes, etc. to portfolio |
Send an email with the request to orders@ventusgns.com. If you require an OTA (Over the Air change to router hostname) in addition to changing the site where the router is deployed, please copy helpdesk@ventusgns.com. |
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Additional Information
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How should I prepare for a Fixed Line install? |
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Review our Customer Expectations Guide for Fixed Line Installs and share it with anyone in your organization who might find it helpful. |
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What do your auto-generated emails mean? |
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Bandwidth usage |
Indicates monthly usage to date. To increase data plan (and avoid overage charges), send email to orders@ventusgns.com |
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Shipments |
Identifies item(s) shipped and provides tracking information |
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IP addressing |
Specifies assignments for new orders only |
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How can I receive these emails? |
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Bandwidth usage alerts |
Call or email Client Care (clientcare@ventusgns.com) to receive these automated emails. |
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Auto generated shipment notification |
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Auto generated IP addressing notification |
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Technical assistance |
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Immediate technical assistance or research |
Contact the Technical Support Center |
Ventus Technical Support Center 800.620.3586 |
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Remote Over-the-Air (OTA) changes to equipment |
Contact the Technical Support Center with required changes (relocation, IP addresses, routing/termination point/processor, etc.) |
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What else should I know? |
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Visit www.ventusgns.com to learn more about our products and services. |
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For billing inquiries send an email to clientcare@ventusgns.com. |
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Additional Forms
Wireless Order Form
Fixed Line Order Form
Fixed Line w/Wireless BackUp Order Form
Fixed Line Phase 1 and 2 Installation - Customer Expectation
Firewall Port Request
MVPN Configuration Form
Physical Site Survey
Ventus DCI Form
Ventus Technical Support Center Escalation
Technology Upgrade